We have a CIC and as we are new we needed to start looking at KPIs to help monitor, shape and inform our practice as well as meet the requirements for funding bodies. As complete Excel novices this scared us massively and we had no idea where to start.
Janice met with us and firstly got to know us as individuals and how we work. She then took on the knowledge of our service and used this to help us create our outcomes which we thought would be a huge challenge given the nature of work that we do…Janice achieved this with ease! She took our meeting and from this created a spreadsheet with formula that automatically feeds into a dashboard for us to visually, with colour coding, see if we are meeting targets.
Janice is incredibly approachable, understanding, insightful and thorough. Her approach is methodical, simple and patient. We had multiple questions due to our Excel fears but Janice sat with us explaining each section and its use. We also asked other questions regarding adding other sheets of data and no question was too much.
We are hoping to hire Janice on a regular bases to support our CIC as we feel she understands not only the direction we are going but also has a wealth of knowledge and experience to support us movingforward.
We would highly recommend Owl XL CIC!
Jenni Hudson & Shannon Reddin Ready2Shine CIC -May 2018